Player support page

Connect the game under Settings → Account. Sign in with the same account on a new device and choose Restore Progress.

Open Settings and look at the bottom of the Support or Account screen. Tap the ID to copy it.

Yes. Connect both devices to the same supported platform account and allow progress to synchronize before switching.

Open your player profile and tap the edit icon. Some games limit how often a name can be changed.

Restart the game first. If it is still missing, contact in-game support and attach your store receipt.

Refunds are handled by the platform store where the purchase was made and follow that store’s policy.

Your platform store emails a receipt after every completed purchase. It is also available in the store purchase history.

Rewards can take a few minutes to arrive. Reopen the game, then contact support if it remains missing.

Upcoming events appear in the game’s event screen and official inbox shortly before they begin.

Event progress resets when an event period ends. Check the event timer before spending remaining entries or energy.

Some rewards have a short grace period, while others expire immediately. Open your inbox as soon as an event ends.

Players with equal scores are ranked using the tie-break rule displayed in that event’s information panel.

Check your connection, update the game and restart your device. Do not reinstall before saving your progress.

Close background apps, free device storage and use the lower visual-quality option where available.

A major update or cleared device storage may require game assets to download again.

Supported operating systems and minimum specifications are listed on the game’s platform store page.

Select pre-level boosters before a level. Board boosters can be combined during play for stronger effects.

A life is used when a level ends without completing its goals. Event lives may follow separate rules.

Match or combine special pieces next to one another. Different combinations clear the board in different ways.

Crown stars restore kingdom areas and unlock new chapters, rewards and story moments.

Main progression levels cannot normally be replayed, but selected challenge levels return during events.

We occasionally rebalance levels to improve clarity, fairness and overall progression.

Collect upgrade materials from missions, then open Hangar and select the ship component you want to improve.

Complete the previous sector and meet the displayed ship-power requirement to unlock it.

Each element is stronger against certain enemies. Check the mission briefing before choosing your loadout.

Earn the required stars in your current location. The next restaurant then unlocks automatically.

Upgrade equipment, prepare common ingredients early and use boosts during busy levels.

Each customer has a patience meter. Serve quickly or upgrade your interior to increase patience.

Recipe cards improve dishes and can increase earnings, preparation speed or customer satisfaction.

Open the game settings or your device notification settings and disable the categories you do not need.

Confirm that notifications are enabled for the game in both the game and device settings.

Restart the game and contact in-game support with the approximate time the ad was watched.

Offers can vary by region, platform, game progress and ongoing tests.

Rewarded ads are voluntary. Some games may also offer a purchase that removes selected ad placements.

Use the report option where available or contact in-game support with the player name and details.

No. Modified clients can compromise security and may result in the account being restricted.

Open the player profile and select Block. Blocked players cannot contact you through supported social features.

Never share login codes or purchase details, and only install the game from official platform stores.

Yes. Music, effects and vibration controls are available in the game settings.

Available accessibility options differ by game. Device-level display scaling may provide additional help.

We process account, device and gameplay information needed to operate, improve and support the game.

Use the GDPR deletion form below and provide the game, User ID and account email.

Send a privacy request through in-game support and include your User ID and account email.

We do not sell personal data. Please review the privacy policy for details about processors and advertising partners.

Support records are retained only as long as needed for service, security and legal obligations.